RMA (Returns) Process

The electronics industry No Fault Found (NFF, NTF) rate for electronic products is approximately 30%. This means that 30% of all products returned from the field are pronounced as having no detectable fault, and either quarantined or returned to service.

Traditional returns processes do not cater for high level diagnosis of these NFF units. It is essential for your organizations RMA process to be able to discern what is, and what is not a NFF unit, in an accurate and specific manor.

A Tiered Approach to RMA

Many organizations have trouble recording accurate data for RMA's. In many instances the product is designed in one location and manufactured in a different country. This leads to confusion as to who actually owns customer returns. It is essential that the design center have access to accurate, and up to date field data to monitor and diagnose failure trends, before they accumulate beyond control.

HALT & HASS Consulting will help your company to achieve better understanding of your RMA process by:

• Plan and implement a tailor made tiered returns system.
• Typically a four tier system is implemented:
  • Functional failure screening by conducting manufacturing and development tests.
  • Elevated temperature testing.
  • HASS screening.
  • HALT testing - destructive test.
• A comprehensive FRACAS will be implemented.
• Training is provided for all employees from management to technicians.

On Site Returns Monitoring

Our engineers specialize in manufacturing and have a wealth of experience dealing with stop ship processes, stop builds, and returns management. These situations are unavoidable at times, however it is imperative that the returns process is able to spot field issues quickly, and provide this feedback to the development centre in an efficient and accurate manor.

The benefits of using local engineers include:

• Know the local business culture.
• Speak multiple languages.
• Understand the manufacturing environment.
• Can provide low cost, value added services.

Approximate Costs

Due to the great variation in implementing RMA strategies we are unable to provide an accurate quotation without more information about your requirements and product. Contact us and provide a description of the product, country of manufacture, and your contact details and we'll respond within 24 hours.